WELCOME BACK! CLICK TO VIEW OUR RE-OPENING GUIDELINES

We are excited to announce that as of Tuesday, 6/1/21, we will be inviting our clients back into the clinic for appointments! Please take a look at the following guidelines before your appointment:

-We will allow clients with appointments to come into the clinic, please limit one person per appointment
-We will continue to provide curbside care for those needing to drop off their pet, pick up food/prescriptions, or who prefer curbside appointments
-Please continue to use Televet Flow or give us a call to let us know you have arrived at the clinic
-We will not require masks for those who have been vaccinated

We have learned much over the past year, and we want to express the following thoughts as we embark on yet another adaptation of how we provide our services:

First, we are grateful for your continued trust following a challenging year! We aim to continue providing plenty of time for thorough communication about your pets’ needs.

We learned over the past year that on average our patients experience less stress with less noise and activity. As such, only clients with appointments will be allowed in the clinic at any given time.

We are happy to continue to provide curbside care to all clients in need of dropping their pet off, picking prescriptions or food up, or if they simply liked curbside care over the last year.

We encourage all of our clients to utilize our phone system and texting system to help make visits more efficient and comfortable. While we do have a doorbell on the front of the clinic that will get our attention, the best way for you to let us know you have arrived is to either call or text us!

Finally, we encourage as few family members as possible to join your pets for their appointments. Again, your pets experience less stress when noise and activity is at a minimum!

We look forward to continuing to serve you and your pets. We thank you for your ongoing trust, and encourage you to call/email/text with any questions you have. Thank you!

COVID-19

Public Notice of our COVID-19 Safeguard Plans

At Pleasant Paws Veterinary Care, we know pets are like family.

In light of the Governor’s most recent Executive Order and our commitment to fighting the spread of COVID-19, Community Pet Healthcare has implemented the following procedures in an effort to maintain a safe environment for our employees and clients, as required by Executive Order and IOSHA:

1. Employee and Client Health Screening

At the beginning of their shift, all employees will be asked the following questions:

  • Are you experiencing any symptoms related to COVID-19, including, but not limited to, a fever, dry cough, or trouble breathing?
  • Have you been in contact with a person known to be positive for COVID-19?

Employees will be further required to:

  • Submit to a temperature screening at the start of every shift.
  • Stay home if they are sick and/or have a fever and have been fever-free for at least 72 hours without the use of fever-reducing medicine.
  • Immediately go home if they develop symptoms or a fever.
  • Notify any supervisor if they are sick or experiencing symptoms related to COVID-19.

Clients may be asked the following questions before receiving our care:

  • Are you experiencing any symptoms related to COVID-19, including, but not limited to, a fever, dry cough, or trouble breathing?
  • Have you been in contact with a person known to be positive for COVID-19?

2. Enhanced Cleaning and Disinfecting Protocols:

  • All workstations, keyboards, doorknobs, countertops, and other “high-touch” surfaces will be cleaned regularly by employees. In-between cleanings, these surfaces will be wiped down by employees with disposable wipes throughout the day, particularly after use.
  • All surfaces in exam rooms, stethoscopes, and other tools will be cleaned between uses.
  • We use Personal Protective Equipment (PPE) responsibly for all procedures where it is required and clean all reusable PPE regularly.

3. Enhanced Personal Hygiene:

Clients and employees are encouraged to wash their hands in the designated areas, and we strive to have hand sanitizer and tissues available for public use if supplies permit. Remember to:

  • Wash your hands with soap and water for at least 20 seconds, as frequently as possible.
  • Use hand sanitizer when available.
  • Cover coughs or sneezes (into the sleeve or elbow, not hands).
  • Do NOT shake hands.
  • No-touch disposal receptacles and trash cans are available throughout the office.

4. Social Distancing Requirements:

  • We have evaluated our team and made accommodations to allow for the fewest number of employees to be in-office at any given time.
  • Employees and clients are required to maintain a six-foot distance from each other as often as possible.
  • Employees and clients are encouraged to wear a face mask or covering at all times (employees are required to wear a face mask whenever interacting with a client).
  • Until further notice, Curbside Care is our only method of an in-person appointment. This means that clients are not permitted in our facility unless an exceptional circumstance is present.
  • For Curbside Care, please contact us at 765-481-2207. Let us know who you are, what you are driving, and where you are in the parking lot, as well as what type of appointment you have and/or what you need to pick up.
  • We have telemedicine appointments available when medically appropriate. Please download the app “TeleVet” and connect with us in order to establish a quick line of communication.
  • We may postpone or reschedule your appointment in order to maintain an appropriate number of people inside our facility and to maintain social distancing requirements.

5. Telemedicine:

Telemedicine consultations are readily available during our regular office hours, and our veterinarians will do our best to accommodate after-hours requests as well, though this may lead to recommendations to see an emergency hospital.

6. Questions or Concerns:

Please call 765-481-2207 with any questions, to schedule an appointment, or to refill prescription medications or food.